At Bookkeeping Helpdesk, we work hard to provide the best services that are reliable and cost-effective. The solutions we offer assist in the financial well-being of your business. We are immensely delighted with your decision to opt for Bookkeeping Helpdesk to assist you in remedying your financial management as well as queries regarding the same, especially for your business. Through our refund policy, we will tell you more about the terms and conditions through which our clients can ask for a refund.
Money Back Assurance
In the event that we are unable to resolve the issue for which you have purchased the service plans, we offer a 30-day money-back guarantee on all of our service plans.
If you remain dissatisfied with the services we have provided within the first month of availing them, you can always let us know why you are dissatisfied. Our team will do everything in its power to alleviate your worries. In response to your queries, we will either immediately address them or ask you for a timetable for which you should resolve them. The plan/services you purchased will be fully refunded. Your account will be downgraded to the free plan with limited or no access if you are still unhappy with the answers offered or need more confidence to resolve your concerns from our end.
Refund in the event of expiration, discontinued/ breakage/alteration of functionalities
We want you to be satisfied with our services not just for the first 30 days but for the duration of your contract or license. If you discover you are still in the middle of the contract period, do let us know right away. We will provide you with a prorated refund if your warranty has any remaining time
Refund in the event of customization of plans and/or services
If you have purchased customized programs or services, refunds will not be issued if you are dissatisfied with the services we have provided. No customized programs or services are eligible for a refund.
All purchases made are subject to auto-renewal at the end of your subscription. This facility is provided only if you have received the authorization for renewal. If you are eligible, you will receive an e-mail alert that mentions the date of your auto-renewal with the chargeable sum of money. In the event that you wish to alter the purchase plan or discontinue the services, we recommend that you get in touch with us for the withdrawal of said agreement.
Exclusion to Refund Policy
We request you to be aware that in the event of your access to the bookkeeping Help Desk being terminated or suspended owing to any breach in our terms of service, no requests for refunds (full or prorated will be entertained or considered. For additional queries, feel free to get in touch with us.